Sunday, February 4, 2007

Brausch Closes Comments on His Blog

James D. Brausch has closed comments (disabled comments) on his blog.

Too much "spam" he says. Cutting into his bottom line to handle comments. He could have implemented the squiggly letters 'challenge and response' that many sites use (including this one). That prevents automated posts or comments and provides a small but surmountable barrier for real people to deal with to see if they really themselves think their post or comment is that important.

But this is just a symptom of Brausch's attitude. He has some good stuff, I think. At least it sounds good. But while I have implemented much, no change in my bottom line. At least so far, after several months. But he is not interested in anyone's opinions or suggestions or questions, (at least those that are challenging) so cutting off comments is a logical step for him.

His attitude towards comments is an extension of his attitude towards customer service. Which is that since there is never a problem with his products or documentation, if you have a question, you are obviously an idiot; so go away.

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