Since Brausch customer service is so poor, I tend to give the benefit of doubt to a complaining customer. In this case it appears to me that in the instance mentioned, there were several Artemis article version formatting problems uncorrected by the reader. This led to the failure of the Artemis program to accept and submit the article.
This does not excuse, however, the Brausch machine poor customer service. One problem is that can be impossible to get hold of customer service. A second problem is that Brausch instructs his customer service people to "fire" people as customers if they exceed some sort of arbitrary help quota. A third problem is that there are no on-line TEXT instructions and/or FAQs for various products. Brausch has stated that his videos are sufficient and that people don't read FAQs. I disagree that videos are sufficient. As to FAQs, I think people do try them, but they usually are written and organized so poorly that the customer gives up and resorts to trying to e-mail or call.
But, as Brausch would say, so what if I disagree, I am one of the 98% "losers". Brausch prides himself that his videos take much less time to prepare than written documentation. Good for him, bad for his users. The videos are not downloadable as far as I can tell. And even if they were, users still have to plow through talk, talk, talk for a much longer time than perusing a written document to find the possible nugget searched for.
So, I am doing Brausch's job. But that does provide content for this blog and my site.
For text tips on formatting Artemis posts:
Brausch Artemis Pro Customer Service (part 1)
e-Commerce Biz (Internet Business) Web Site
Having Problems with Artemis Pro.
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