Brausch Artemis Pro Customer Service

A visitor to my site e-Commerce Biz (Internet Business) wrote to me about a problem he had with Artemis Pro that he got as part of a package from Brausch.

Both my laptop and my desk top tell me “File A not found” when I try and submit an article. Then another window pops up and reads “Please fix the problems associated with the article(s).”

I don’t now what this is talking about. When I purchased his products I got them in an all-in-one package. Did not get any kind a receipt. So customer support will not let me in.

I too have had problems with Brausch customer support. Further, the only documentation for products are videos, which leave a great deal to be desired in many instances as to clarity and completeness. There are no online FAQ pages, much less FAQ pages updated in response to customer inquiries.

FWIW, I sent the following response to my reader, just to make sure he was doing things right. We shall see if it works for him. If I hear back, look for a comment to this post.

Hello .....
My commiserations to you:

The only thing I can suggest is to make sure you have the three versions of the article and the resource file in the same directory as artemis.exe,

articlenamewhatever-1a.txt
articlenamewhatever-1b.txt
articlenamewhatever-1c.txt
articlenamewhatever-resource.txt

The file naming convention is STRICT:
An article name followed by a dash then a number (the SAME number for the three versions), then the letter a, b, c for each version, then ".txt". The resource file has to be named the same basic article name followed by a "-resource.txt".

I have no help to offer regarding submitting to your external publication list, as I have't been able to get that to work, myself.

FWIW, other files as part of Artemis are, and in the same directory are:
fce32.dll
see32.dll
mi.hef
si.hef
common.txt
log.txt (probably optional)
page.txt
postit.txt (probably optional)
...
Regards...